Introduction
New Chapter Home Relief Solutions ("we," "us," or "our"), a DBA of IPI Strategic Enterprises LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and mailing address
- Property Information: Property address, condition, and details related to your inquiry
- Communication Records: Records of phone calls, text messages, emails, and chat conversations
- Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Respond to your property inquiries and provide cash offers
- Schedule appointments and follow up on your inquiry
- Send SMS text messages if you have opted in
- Improve our website and services
- Comply with legal obligations
SMS/MMS Communications
If you opt in to receive SMS or MMS messages from us, we will use your phone number to send you messages related to your property inquiry, appointment scheduling, and follow-ups. Message frequency varies. Message and data rates may apply.
We do not sell, rent, trade, or share your mobile phone number or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes.
You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any goods or services.
AI-Assisted Communications
We use AI-assisted technology to handle certain communications, including phone calls and chat messages. If you request a callback, you may receive a call from our AI assistant. All AI-assisted communications are disclosed at the beginning of the interaction.
Cookies and Tracking
Our website uses cookies and similar tracking technologies, including Google Analytics and Facebook Pixel, to understand how visitors use our site and to improve our services. You can control cookie settings through your browser preferences.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., communication platforms, analytics providers)
- Legal Requirements: When required by law, subpoena, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Phone: (763) 341-9708
- Email: contact@newchapterhomereliefsolutions.com
- Address: 1400 Van Buren St NE, STE 200-1015, Minneapolis, MN 55413